Selling on Supermarket

Profiles & Customizing

• What should I put in my profile?
• What is a banner for?
• Why should I upload a logo?

Products

• How do I add a product?
• Can I use special characters or symbols in a product name?
• I added my product, but I don't see it showing up. Where is it?
• My product’s preview image is cropped in a funky way. How do I fix it?
• I’m not selling a project anymore, but I don't want to delete it. What should I do?

Inventory

• What is Advanced Inventory?
• Can I associate a product option with a different price?

Collections

• What are collections?
• Can a product be in more than one collection?
• How do I change the order in which my collections are listed?
• Do I need to create collections?

Shipping

• What if I only want to ship to certain destinations?
• How do I charge different shipping rates for heavy items?
• How is shipping calculated if a buyer orders several products with different shipping rates?
• What if my product doesn't ship immediately?

Billing & Payment

• How do I get paid?
• How is Supermarket’s commission calculated?
• Does Supermarket charge a commission every time I make a sale?
• How do I pay for Supermarket?
• Can I pay via PayPal instead of using a credit card?

PayPal

• How does PayPal work with Supermarket?
• Do I need a PayPal account?
• I have a personal PayPal account. How do I upgrade it?
• Do I need to adjust my PayPal “Payment Receiving Preferences”?
• How do I set up Sales Tax?
• I’m getting orders with incorrect shipping charges! What’s wrong?

News

• What's the News section for?
• Can I add pictures to my news posts?

Orders

• How can I see my orders?
• How do I communicate with customers?
• What’s the difference between an “open” and a “completed” order?
• What should I do if PayPal lists a different shipping address than the Supermarket order?
• How do I cancel an order?
• How do I issue a buyer a refund?