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FAQs + Help

Buying on Supermarket

Customer Service

  • Who do I ask if I have a question about a product?
  • How do I ask a question about an order I’ve placed?
  • What’s your return policy?

Orders & Payment

  • How do I pay for things I buy at Supermarket?
  • Do I need a PayPal account to place an order?
  • How much do I pay for shipping?
  • PayPal is showing a different shipping address! What’s up?

Comments & Favorites

  • What are comments?
  • What are favorites?
  • Can I link to my Supermarket favorites page?

Feedback

  • Where can I send feedback?

Selling on Supermarket

Profiles & Customizing

  • What should I put in my profile?
  • What is a banner for?
  • Why should I upload a logo?

Products

  • How do I add a product?
  • Can I use special characters or symbols in a product name?
  • I added my product, but I don't see it showing up. Where is it?
  • My product’s preview image is cropped in a funky way. How do I fix it?
  • I’m not selling a project anymore, but I don't want to delete it. What should I do?

Inventory

  • What is Advanced Inventory?
  • Can I associate a product option with a different price?

Collections

  • What are collections?
  • Can a product be in more than one collection?
  • How do I change the order in which my collections are listed?
  • Do I need to create collections?

Shipping

  • What if I only want to ship to certain destinations?
  • How do I charge different shipping rates for heavy items?
  • How is shipping calculated if a buyer orders several products with different shipping rates?
  • What if my product doesn't ship immediately?

Billing & Payment

  • How do I get paid?
  • How is Supermarket’s commission calculated?
  • Does Supermarket charge a commission every time I make a sale?
  • How do I pay for Supermarket?
  • Can I pay via PayPal instead of using a credit card?

PayPal

  • How does PayPal work with Supermarket?
  • Do I need a PayPal account?
  • I have a personal PayPal account. How do I upgrade it?
  • Do I need to adjust my PayPal “Payment Receiving Preferences”?
  • How do I set up Sales Tax?
  • I’m getting orders with incorrect shipping charges! What’s wrong?

News

  • What's the News section for?
  • Can I add pictures to my news posts?

Orders

  • How can I see my orders?
  • How do I communicate with customers?
  • What’s the difference between an “open” and a “completed” order?
  • What should I do if PayPal lists a different shipping address than the Supermarket order?
  • How do I cancel an order?
  • How do I issue a buyer a refund?

Freaking out?

Don't worry! We're happy to help you figure things out. Email us: help@supermarkethq.com.