First and foremost, communicate with us! If you have any questions or concerns, we want to know.
Please be open to slight differences from picture to actual piece. All pieces are hand made, so there will be slight variances from piece to piece. Ah, the beauty of handmade!
We will ship within 1-2 weeks of purchase. I will be sure to let you know if this will take longer.
US Shipping is USPS Priority Mail.
We use USPS and often package with recycled materials. We will add insurance at your request for an extra $2. If you would like to use a different mailing method, let us know and we will most likely be able to accommodate.
We do ship internationally! We usually ship via first class, but prefer to use USPS Priority or Express Mail – please convo us with the item you would like to purchase and your country for rates!
If an item arrives to you damaged, please contact us immediately! We do not accept returns, but do accept exchanges.
If you would like to exchange an item, you are responsible for associated shipping costs.
S H E L T E R is now taking wholesale orders. Please contact us with requests!
All work is designed and handmade here in our Asheville, NC studio by Karie and Rob of S H E L T E R.