Exchange and Return Policy
We want you to be satisfied with your purchase. If you would like to return or exchange an item, ship it back to us in its original and unused condition within 30 days of receiving it for an exchange, store credit or refund (less a restocking fee). Please note that shipping fees are non-refundable.
Ship the original and unused item, along with a copy of your email receipt or packing slip to the address below. We are not responsible for items returned to any other address.
Urban Oasis LLC
Attn: Returns & Exchanges
30 Gansevoort Street
New York, NY 10014
Send us an email at email@example.com or indicate in your package if you would like to either:
· Exchange your item, including item name, size, color and any other option
· Have a store credit issued to you for the full purchase price
· Have your credit card reimbursed for the purchase price, less a restocking fee (please allow up to two billing cycles to see your credit on your credit card statement).
We will not be held responsible for returned items lost in transit. For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received more than 30 days after purchase will not be accepted for exchange or return and will be shipped back to the customer at their cost.
For exchanges, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary shipping for the exchange and will not be charged a restocking fee.
To qualify for a refund, all items must be returned in their original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you at your cost. If you reject that return shipment, Nook-Nook reserves the right to liquidate the inventory and withhold credit.
We cannot honor exchanges or returns for any merchandise that has been used or is not in its original new condition.
We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.
At Nook-Nook, we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies so that we can continue to provide you a large selection of quality products.
Sale items are final and cannot be returned or exchanged.
If you return an item and would like a refund in your original form of payment, we will refund your credit card for the purchase price less a restocking fee of $8 or 10% of the item’s value, whichever is greater.
If you wish to receive store credit, no restocking fee will apply.