Welcome to Pigeon Toe’s fine print section. We are a small operation dedicated to your satisfaction with our work. We hope that you love your purchase and that the entire process is a smooth one. We do our very best to produce consistent work. However, as each piece is made by hand there will be naturally occurring variations in each piece – making each and every one a unique treasure.
We ship Mondays and Wednesdays. We ship USPS for small lightweight items, and UPS Ground for everything else. International customers are given a choice between both carriers – duties, customs fees, tariffs, et all are the responsibility of the buyer. Because of the fragile nature of our work, every item is insured. Should a piece arrive damaged, please email us a photo within 48 hours of receiving the package to obtain a replacement or refund. Pigeon Toe is not liable for lost or stolen packages. Pigeon Toe will not be held responsible for additional shipping charges incurred if packages are returned to our store due to customer absence, errors in shipping addresses or package refusal. For in-stock items, shipping happens 1-2 days after payment with few exceptions. Made-to-order items (ceramics) ship out as quickly as we can make them — we say within 3 weeks to be safe. Around the holidays it could be a bit longer, up to a month in some instances. Thanks for understanding!
Locally, studio pickup is available. If you live in Portland and would like to pick up your order at our shop, please indicate that in the note to seller and we will refund your shipping charges in Paypal, then send you an email when your order is ready to be picked up at our store. We will hold purchased product in our store for 45 days before we consider it abandoned. Abandoned merchandise is subject to a 30% restocking fee. There will be no refunds on made to order ceramics unclaimed after 45 days.
In an effort to conserve resources, a receipt is not enclosed in our shipments. If you need a packing slip or copy of your order, please contact us and we’ll gladly oblige.
REFUNDS AND EXCHANGES
We accept returns for exchange or store credit only within 7 days. Shipping charges for exchanges will not be refunded. All products are handcrafted. There may be slight variation in color, texture, and finish. These are not considered flaws. In the event of a defective item, please notify us via email and ship back the item — we will issue you a store credit or happily ship you a replacement piece. Shipping for defective or damaged items is free. In the event of an item damaged during shipment, please email us a photo within 48 hours of receiving the package to obtain a replacement or refund. We want you to be utterly satisfied with your purchase — please contact us with any questions or concerns related to your purchase and we will do our very best to resolve it.
QUANTITY DISCOUNTS & CUSTOMIZATION
We’re often asked if we offer discounts for buying large amounts of product at once– we do and would love to be part of your special celebration! Please email us prior to purchase to arrange your discount and discuss fulfillment deadlines & shipping costs. We offer tiered discounts off retail prices for orders over $1,000 that meet our quantity minimums. Please budget a minimum of 5 weeks from order to delivery, and 8 weeks around the holidays. Orders of this size are shipped UPS only and insured for their full value.
We also offer limited customization of our pre-existing designs. For a small fee, our garden stakes can be made with any label, and we’d be happy to include a short inscription on the bottom of our pieces. If you are a retail customer, please inquire through our customer service department. When our schedule allows we also welcome special projects — if you are a design studio please email Lisa directly to discuss your idea. We are not currently interested in any private label manufacturing projects. Thank you!
WHOLESALE + TO THE TRADE
If you are an interior designer or architect, we offer tiered trade discounts between 10 and 25 percent off on our line based on order total. Please email us to apply.
We’re always on the lookout for new retail partners – wholesale purchases are available to qualifying resellers with a minimum order of $300. We do not drop ship or offer our work on consignment. Please contact us for more information.